Are Rehab Reviews or Certifications More Important When Deciding What’s Best for Me?

When you’re ready to seek help for your addiction, the next step in the process is to choose a rehab center that’s right for you. There are many factors that go into choosing an addiction treatment facility, including the certifications the institution holds and the past client reviews. You should also learn about the types of treatment each facility offers and the amenities that will be available to you while in rehab.

Which of these factors is most important to you? That may come down to a personal choice, but looking more deeply at a rehab facility’s certifications and client reviews can help you make a final determination. Even though it may still come down to your own gut instinct, this type of research into each facility will help you support your decision.

Why is a Rehab Center’s Certification Important?

The Commission on Accreditation of Rehabilitation Facilities, or CARF, is an international organization that ensures the quality and integrity of every rehab facility that it certifies. This isn’t just a one-time evaluation, but an ongoing system of measurement that ensures each facility is maintaining and improving upon their quality of care. Some of the requirements a rehab treatment facility must meet in order to obtain CARF certification are:

  • Adhering to internationally accepted care standards
  • Accountability and transparency to funding sources, referring agencies, and to the community at large
  • Providing treatments that are both cost-effective and efficient
  • Improving communication with clients or patients

A CARF membership is important to the addict for a number of reasons. First, it ensures that the treatments employed at the facility are productive and effective in helping addicts begin their recovery. This means the facility must show that their methods produce the expected results for their patients. The CARF certification is also important in that it ensures the facility is financially responsible in terms of managing its resources and in terms of justifying charges to its clients or patients. Since many treatment centers receive government funding, CARF also requires that those facilities report to the government agencies that do help fund them.

Are Client Reviews Trustworthy?

Another question that addicts struggle within choosing a rehab facility for the first time is how to interpret previous client reviews. As with any type of business, customer reviews are important to the business but should be taken with a grain of salt. Every rehab facility is going to have its share of bad reviews, but this doesn’t mean the facility is necessary to be avoided. There may be many reasons for a few bad reviews. Those particular addicts may have relapsed and blamed the facility for not helping them, or they might have had bad experiences that colored their perspectives.

So, when are negative reviews to be given more weight? As you look over the reviews left by previous clients, pay attention to the number of good reviews versus bad reviews. If there seems to be an overwhelmingly high number of negative reviews, this should raise a red flag. Similarly, if several negative reviews offer criticisms about the same aspects of treatment or of the facility, this lends confirmation. For instance, if three or four reviews of the same facility mention that a certain bathroom in the facility is never in working order, you can probably accept this as truth.

Is Certification More Important Than Client Reviews?

Now that you understand why each factor is important in choosing a rehab facility, you may be wondering which one is more important. While reviews should always be consulted, you may want to avoid facilities that are not CARF certified. Think of the certification as an insurance policy that protects your recovery and your finances from fraud. While there may be reputable facilities that are not certified, why take that chance? It’s much safer for you to limit your search to accredited rehab treatment centers.

This doesn’t mean reviews are useless, however. Imagine you have narrowed your choices down to three treatment centers, but they all offer the same amenities and they are all certified. Reading the reviews for each treatment center can help you further narrow down your choices. You can use client reviews to support your instincts about which facility is better for you, making it easier to make your final choice.

When you are ready to begin learning more about addiction recovery, contact our counselors at 800-737-0933. We’re available 24 hours a day, seven days a week to discuss our treatment programs with you. We’ll answer any questions you may have, so you will be able to begin your recovery as soon as possible.